Episodes

  • It’s not often that someone can say they were hired by Google to create an entire department from scratch, but that’s precisely what Mary O’Carroll, chief community officer of Ironclad, Inc., had to do back in 2008 for the legal operations department.

    We started our conversation with her on this topic, learning how much that field has evolved over the years and how much change it has forced in a field (law) that is fairly resistant to change. At a basic level, legal operations is about having policies, procedures, and tracking tools in place. But those basics enable much more advanced functions—like strategic and financial planning, project management, and technical expertise.

    In this episode, Mary also discusses:

    How the growth of legal operations has begun to affect the legal educational process How change management in the legal field is much more about the people and processes than the technology Why “if it ain’t broke don’t fix it” is a deadly attitude for legal teams at companies How the velocity of business continues to increase and legal operations has to match that speed

    You’ll also find out a little about Mary’s current role at Ironclad, and her belief that you can’t excel in any field on your own; you need help from those around you.

    This episode is brought to you by Tonkean.


    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses the building blocks to orchestrate any process with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • Operations is where Lindsay Crittendon currently works at Headspace, but that’s not where she started her career, and she thinks that’s a good thing. One of the themes we discuss in the podcast is the importance of having a generalist and multi-disciplinary background. Lindsay still draws on her lessons from market research and consumer insights, which was where she began her career.

    Lindsay points out that you can’t progress in operations by simply staying in your lane: you’ve got to put yourself in the shoes of the people you are working with and you can’t do that without having a cross-functional and multidisciplinary attitude.

    She also emphasizes the importance of those in operations taking the time to share what it is that they are working on. Most ops people shy away from sharing, thinking that, “it’s not about me.” But without sharing that work, others in the company may not understand what it is that operations truly does day-to-day and week-to-week.

    In this episode Lindsay also talks about:

    How operations has changed in the last seven years How to improve skill sets in which you are weak Some of the challenges of mergers and acquisitions at the ops level

    You’ll also hear one of the key ways that Lindsay thinks front-line contributors get energy: from hearing how leadership is improving the company.

    This episode is brought to you by Tonkean.


    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses the building blocks to orchestrate any process with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

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